Lemon Law’s – What They Mean to you and Your Customers
Mostly applied to car dealerships, they exist in other business though in different forms and descriptions. You as a sales or marketing personnel should be aware of such laws that do get revised from time to time. As with any other laws, ignorance is no excuse and information is vital to protect you and your company.
Products that are designed in developed countries normally have manufacturing facilities outside the country where labor costs are lower. This brings about issues regarding reliability and safety for though the initial designs were of standard, the manufacturer may have cut corners as with the recent incidents with Mattel and other manufacturers who suffered huge recalls due to sub-standard materials and practices. Top management should be made aware of such issues should you find out and customer safety is of utmost importance so do calls and inform your customers of such events to maintain your image and not fall victim to such practices.