Separating Employees and Contractuals
They may work on the same premises but operate in totally different norms, such should always be the case when it comes to dealing with your people in a business. Contractuals are bound by their contract and so are employees but on a more permanent basis. Contractuals often perform their duties based on their agreed time frames, normally if they are hired on a per/project basis. They may perform the same duties but should be dealt with if distinct groups for they are different and conflict may arise should you fail to separate them. Regular employees have the right to claim benefits but contractors on the other hand may have perks and bonuses as defined by your agreement (should also be in the contract).
Isuue different clothing for your contractuals for any act they perform for customers while under the impression that they are full employees would fall under your coverage or responsibility. Keep regular employee materials such as employee handbooks, training materials and memos separate issuing distinct ones for the contractuals. This defines the lines they bound and ensures they know their place in the business. Meet with contractuals in a different manner as opposed to team or employee meetings that include all your regular staff. With these factors in mind you would have a clear boundary that defines your contractuals and regulars making it easier to deal with both.